AssistRaptor® Rescue

Support Without Boundaries

Service Overview

Ideal for small businesses, the AssistRaptor Rescue package is an unlimited and cost-effective remote support service which also offers 24×7 remote monitoring and management for your IT systems and infrastructure.

AssistRaptor® Rescue - Remote IT Support Services

When you’re running a small organisation, you need to keep a close eye on budgeting and costs but you also need to recognise that technology is valuable when it comes to enabling your companys’ efficiency. If that sounds familiar to you, AssistRaptor Rescue could well be the right support package to suit your needs.

When you choose this package, you can benefit from remote unlimited support for end-users, with comprehensive coverage for your network, servers and workstations. You can use our chat application, e-mail or telephone to contact our in-house Service Desk or alternatively, you can use our Client Service Hub direct from your mobile device or desktop whenever you need. We have qualified technicians manning our phone lines so you’ll be guaranteed a speedy response and a quick resolution to your issues.

We have state of the art remote-access technology at the disposal of our Service Desk team, so in the majority of cases, they can rectify your issues just as effectively as if they were on-site in person, without ever having to come to your premises.

Should you require a technician to come to your site, you will benefit from our discounted rates, so you’ll save even more money.

Key Features - A Quick Overview

We include all of the features in our 24×7 remote monitoring and management package as standard:

  • Unlimited e-mail and telephone support
  • Unlimited access to remote support
  • We can offer IT support (networks, workstations and servers)
  • Access to our Service Desk between the hours of 8am and 6pm every day
  • Real-time 24×7 monitoring and alerts
  • Customised preventative protection from ransomware
  • Guaranteed resolution and response times
  • Outstanding rate of resolution on first contact
  • An enterprise-class system for service management
  • Self-service access to web, mobile and desktop versions of our Client Service Hub
  • ICT advice on-demand
  • On-site time available at a discount
  • Absolutely no hidden charges or costs
  • A dedicated service manager for every account

Key Benefits of AssistRaptor® Rescue

The AssistRaptor Rescue package includes all the benefits and features of the AssistRaptor Proactive package. Benefits include:

Better Budgeting and Lower Costs:

  • The pricing model we use has its basis on monthly service charges, with fixed prices no matter how many times you use our support service. This means it’s a regular, predictable operational expense.
  • You will save a significant sum when compared to the cost of paying for a limited block of expert time or the cost of training and hiring an in-house technical resource.
  • Someone will always be available whenever you require help, with no gaps for holidays or breaks.

Speediest Fix:

  • We only employ front line staff who are fully experienced and qualified and this allows us to begin fixing issues immediately. You won’t have to deal with a call-centre to get things moving since we are aware that keeping any disruption to a minimum is essential. We make customer service our top priority.


  • We place no restrictions on how often or much you use our remote support service. We’re available to help whenever you need us.

Network and Server Expertise:

  • When you’re running a small company, it can be challenging to find sufficient technical expertise to troubleshoot and maintain your server, networking and e-mail systems. When you outsource to us, you’ll find that meeting the technical challenge is a breeze and the door will be opened to further growth and success.

Not Just Office Hours:

  • When you opt for this package, you’ll benefit from 24×7 monitoring of your organisations’ key systems. This will allow us to pinpoint any potential issues before they occur. Should a problem arise, we can notify you before taking appropriate action as necessary.

Secure and Simple ICT:

  • It’s painstaking and time-consuming to keep all your systems updated, however, we can apply software fixes and patches and update your threat management and anti-virus software to relieve the burden and let you focus on your business.

Ready To Find Out More?

Should this package not exactly meet your needs, no need to worry. Call us today and find out how we can tailor one of our flexible packages to meet your needs.

Call us on 0330 124 4340 and speak to an ICT expert.

Dromaeus IT