AssistRaptor® Onsite

We Provide Unlimited Amounts of Onsite Support with No Additional Fee:

• Sometimes, technical issues are only able to be resolved when engineers attend your premises in person. Frequently, these issues are the most vital to your companys’ operation.
• The AssistRaptor Onsite support package covers you for all these eventualities, with no extra cost for fast recovery and technical expertise – we’ll never take advantage of you when you are in most need of our help.

Efficient and Effective Financial Management:

• The cost of your IT support will be solely restricted to a single monthly payment. You’ll know the cost in advance and it will stay fixed no matter how many times you use our service. This makes it a predictable expense, easing your organisations’ budget management and cash flow.
• Our AssistRaptor Onsite package saves you from having to pay for limited blocks of time before you need support services or the high expense of having an in-house support team.

Minimal Disruption to Operations:

• Many companies offering IT support will take their time in responding to your needs, however, we always aim to resolve your problems as rapidly as possible.
• We guarantee that you’ll be speaking to a qualified and experienced technician within just 15 seconds, not an automated menu or call logger.
• We know how important it is to minimise disruptions to your operations and customer service remains our top priority.

No Limits Placed on Support:

• When you choose the AssistRaptor Onsite support package, you’ll benefit from unlimited 24×7 remote monitoring and management as well as unlimited remote support from our service desk. You’ll also receive unlimited engineering time onsite as well as unlimited amounts of expert technical advice.

Full Access to our Technical Expertise Without Restrictions:

• We know that the recruitment and maintenance of an in-house technician team is expensive and complicated. Having every element of your IT covered just increases the challenge and costs.
• All members of our technical support team has been fully accredited and highly trained. They are on hand whenever you need their services, resolving your problems.
• This frees you up to concentrate on managing your business, safe in the knowledge that all of the technology is in place allowing you to achieve growth and commercial success.

Early Alerts Outside Working Hours:

• We help to avoid any disruption occurring to your company. The 24×7 remote monitoring and management  service we provide enables us to anticipate potential issues before they occur and if a problem does arise, we will notify you before taking appropriate action.

Secure and Simple ICT Management:

• We will reduce the burden of tackling your ICT issues, saving you time and freeing you up to tackle important commercial activities.
• We handle your staff as well as application of fixes and patches to all computers in your company on a daily basis including all threat management and anti-virus software updates.