AssistRaptor® Proactive

Prevention Is Always Better Than Cure

Service Overview

Preventing a problem from occurring is always a better option than having to resolve issues later and this is especially true in the case of ICT availability and performance. That’s where our 24×7 remote monitoring and management service can prove to be indispensable, keeping you ahead of any outages.


AssistRaptor® Proactive - 24x7 Remote Monitoring and Management

Internal IT teams and businesses of all sizes can benefit from the AssistRaptor Proactive support package. We can help to ensure the safe and efficient running of your IT estate whilst also freeing up resources to enable them to concentrate on their strategic goals.

This is accomplished by carrying out monitoring of your hardware and software, as well as by automating your security updates and critical software. As part of the package we will also give early warnings of any potential ICT issues, allowing you to deal with them before they happen so everything carries on running smoothly.

In the case of large organisations and those who are striving towards compliance accreditation, the AssistRaptor Proactive 24×7 remote monitoring and management service confirms with todays’ best practice and therefore is extremely helpful in meeting the requirements for Event Management.

What Do We Cover?

  • We scan workstations, networks, laptops and servers for issues and any anomalies which indicate an impending problem, 24 hours a day, 7 days a week.
  • We monitor your data storage and backup solutions for effectiveness and to identify any critical irregularities.
  • We monitor your network infrastructure.
  • We identify outages and faults immediately upon occurrence.
  • We ensure that there are automatically applied anti-spam, anti-virus and security updates – whenever possible outside of working hours.
  • We offer bespoke preventative protection from ransomware.
  • Automatic application of patches and software updates, scheduled at a time to cause minimal disruption.
  • A full audit of software and hardware assets.

It is also possible to combine our 24×7 remote monitoring and management service with any of our managed services to suit your particular requirements.

How Can AssistRaptor®Proactive Help Your Business?

  • Monitoring in Real Time – thanks to the small software footprint of our systems, you can benefit from unobtrusive leading edge real time 24x7x365 monitoring to flag any potential issues.
  • Early Warning – identifying potential problems and faults before they occur allows you to eliminate and manage issues speedily before they get out of hand.
  • Advance Warning – in many cases, there will be no warnings if things are going to go wrong, but with our monitoring service, you’ll benefit from advance warning that will afford you additional time to come up with a resolution to the problem.
  • Prevent, Don’t Cure – not only do we notify you about any pending problems, we also supply threat management, ensuring that all of your companys’ computers are fully up-to-date with the most recent security patches, anti-spam updates and anti-virus updates. Not only will this prevent many issues but it will also give you greater reassurance.
  • A Move Towards Compliance – having a structured Event Management methodology will help your organisation to move closer to compliance and best practice.
  • Filtering Out Noise – our 24×7 monitoring service involves us working closely with you so that your most critical systems can be identified. We will then configure the monitoring service we provide so that these areas are highlighted, allowing you to only be notified about key events. This eliminates the main problem with monitoring events and alerts – the excessive data volume that is generated.
  • Configuration and Setup – we install all necessary software components as well as performing all initial configurations. We also provide dashboard access and summary reports on your IT performance, inventory or any other items that are mentioned above.

Ready To Find Out More?

If you’ve decided we could be the solution to your IT problems or you’re interested in finding out more about the 24×7 remote monitoring and management or other ICT support services we provide, call us today on 0330 124 4340 or contact us via email. 

Dromaeus IT